Shipping policy
Shipping Policy
Digital Products
All digital products (eBooks, guides, PDF downloads) are delivered instantly via email upon payment confirmation. There is no physical shipping involved. You will receive your download link within 60 seconds of purchase. If you do not receive your download link, please check your spam folder or contact us at info@secretsofthefirsttime.com.
Physical Products
Order Processing
Physical orders are processed within 2-3 business days (excluding weekends and holidays). You will receive a confirmation email upon receiving your order, and a second notification when your order has been shipped.
If you need to make changes to your order, please contact us immediately. We will not be able to make changes once your order has been dispatched. Please double-check your shipping address before submitting your order. We cannot be held responsible for orders sent to an incorrect address provided by the customer.
International Shipping
We offer international shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. TRIO GRUPA LLC is not responsible for these charges — they are your responsibility as the customer.
Delivery Times
You should receive your order within 7-21 business days of receiving your shipping confirmation email. If you do not, please contact us with your name and order number and we will resolve the issue promptly.
Order Tracking
When your order is shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking data to become available.
P.O. Boxes
We do not ship to P.O. boxes.
Returns and Refunds
For full details on our return and refund policy, please visit our Refund Policy page. In summary — if you are not satisfied with your physical purchase, you can return it within 30 days of delivery in unused and original condition for a refund minus return shipping costs. If your order arrives damaged, contact us immediately at info@secretsofthefirsttime.com with your order number and a photo of the item.
Contact
info@secretsofthefirsttime.com / thestores79ltd@gmail.com
TRIO GRUPA LLC — 30 N GOULD ST # 40399, Sheridan, WY 82801 USA
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